Data Protection


Your trust is important to us. The Commerzbank AG takes the protection of your personal data very seriously and complies with the data protection regulations, in particular to the provisions of the EU General Data Protection Regulation (GDPR). Personal data is processed only when the person concerned has given their consent, when the data is necessary for the conclusion of a contract or when the GDPR or an other law permits or prescribes the processing of the data.

Data processing on the websites

Personal data is generally collected to the extent that is technically necessary. Under no circumstances is the data forwarded to third parties without the consent of those concerned. The following statements give you an overview of how the Commerzbank AG guarantees this protection and also an overview of the type of data that is collected, processed or used on the websites and to which purpose.


The Commerzbank AG automatically collects and stores some of the information usually transferred by the browser in their server log files, so far as your browser makes this data available. This data cannot be connected with specific persons by the Commerzbank AG. This data is not combined with other data sources.


Our websites occasionally use cookies when you visit them. Cookies are text files which are filed on your computer and saved by your browser. The purpose of these is to make our service and offer user-friendly, effective and safe. Passwords are not deposited in cookies. Most of the cookies we use are so-called session cookies. They are automatically reset as soon as you log out. After you have ended the session by closing your browser, the cookie is saved for a certain amount of time and is subsequently overwritten or deleted by the client (e.g. your PC, your Tablet). Our cookies do not cause damage to your computer and contain no viruses.

We also occasionally use cookies to measure success and optimize our advertising campaigns. We use the conversion tracking of Adform Germany GmbH ("Adform"). The cookie is set as soon as you are in contact with an ad-served Commerzbank advertising medium (e.g. advertising banner). The cookie contains an advertising ID and is created with a validity of 60 days. There are no features (for example, full IP address, first name, last name, address, e-mail address) that can be used to personally identify you. However, by means of the advertising ID, we can see which advertisements have attracted you to Commerzbank. Commerzbank AG does not merge the advertising ID with personal data.

Users who do not want to participate in conversion tracking can disable Adform's cookie through their browser at


On our Internet pages, data is collected and stored in an anonymous form for optimization purposes only by means of web controlling technologies. From this data, user profiles are created under a pseudonym based on Art. 6 (1 f) GDPR. Cookies can also be used for this purpose, but the data is only collected and stored in pseudonyms. The data are not used to personally identify the visitor of this website and they are not merged with data about the bearer of the pseudonym.

You have the option to configure your browser so that you are informed as soon as cookies are placed and then reject them. In addition, you can prevent the installation of cookies by setting your web browser accordingly.

It is possible that not all functions of this website can be used to their full extent. No personal data will be stored. An IP address of the user is made unrecognizable and does not allow any conclusions to be drawn about the visitors of this website.

Processing of personal data

So that we can send you the publications or newsletters presented on the website that you ordered, we request your name, your address and your email address by means of an order form. This data is stored and used solely for the purpose of sending you the desired information based on Art. 6 (1 b) GDPR. It is not forwarded or passed on to third parties. By entering your data (name, address, email address) in the form, you give us your consent to store and to use the data to send you the information. The personal data you enter to receive the newsletter is stored until you cancel the subscription.

Sending e-mails to interested parties (non-customers)

If your e-mail provider supports Transport Layer Security (TLS), the e-mail communication is encrypted. Commerzbank AG generally sends e-mails via mailserver from Germany. The advertising and the sending of newsletters for interested parties (non-customers) from the private and business customer segment can also take place via mailserver from the USA. For this, however, the explicit consent is always obtained from the interested party in advance according to Art. 6 (1 a) GDPR. This e-mail service provider is compliant with the requirements of the GDPR.

Right of data access

You have the right to receive information on the data stored about your person, the recipients thereof and the purpose of the data processing. Furthermore, we are available to answer your questions about the collection, processing and use of your personal data.


Our websites use so-called retargeting technologies. We use these technologies to make the Internet offer more interesting to you. This technology allows Internet users who are already interested in our site to advertise on the websites of our partners (e.g., Google and Facebook). We are convinced that the inclusion of personalized, interest-based advertising is generally more interesting for the Internet user than advertising that does not have such a personal connection. The insertion of these advertisements on the pages of our partners is based on a cookie technology and an analysis of the previous usage behavior. This form of advertising is completely anonymous. It goes without saying that no personal data is stored and no conclusions can be drawn about the individual user. The use of the retargeting technology is carried out in compliance with the applicable legal data protection regulations.

Google Dynamic Remarketing

We use Google Dynamic Remarketing. This technology will re-engage users who have already visited our sites through targeted advertising on the Google Partner Network sites. As described above, the insertion of advertisements takes place through the use of cookies, with the help of which the user behavior when visiting the website can be analyzed and subsequently used for targeted product recommendations and interest-based advertising. This is done on the basis of Art. 6 (1 f) GDPR.

You can prevent cookies from being saved by setting your browser software accordingly. We would point out, however, that in this case you may not be able to fully utilize all the functions of our websites. If you do not want this, you can disable it using the Ad Manager.

For more information on terms of use and privacy, please visit

Google Analytics

This website uses Google Analytics including the Google Analytics advertising features. This is a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you.

Google Analytics is used exclusively with activated IP anonymization (so-called IP masking). This means that Google's IP address will be truncated within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, when e.g. technical breakdowns in Europe, the full IP address is transmitted to a Google server in the US and shortened there.

The IP anonymization method used by Google does not write the full IP address to disk at all times because all anonymization occurs almost immediately after receiving the request in memory.

The IP address submitted by the user's browser will not be merged with other data provided by Google.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website on the basis of Art. 6 (1 f) GDPR, to compile reports on website activity and other services related to website activity and internet usage, in particular also provide display advertising and Google Analytics demographic and interest reporting services to the site operator.

Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. This will in no case be personal data.

The Google Analytics demographics and interest reports use third-party data and third-party visitor data (such as age groups or interest groups) obtained through Google's interest-based advertising.

You may opt out of the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent data generated by the cookie as well as data relating to your website usage (including your IP address) from being saved or processed by Google by downloading and installing the browser plug-in available at the following link:
Download and install google browser-plugin

For more information on the terms of use and data protection go to or Please be advised that on this website, Google Analytics is supplemented with the code "anonymizelp" in order to guarantee that IP addresses are tracked in anonymised form (so-called IP masking).

Processing personal data on the basis of the EU General Data Protection Regulation

Commerzbank AG processes personal data on the basis of the EU General Data Protection Regulation (GDPR). The following information provides an overview of the processing of these personal data by us and the rights resulting from data protection law.

Further information

Should you require information that this declaration of data protection cannot provide or should you desire further information regarding a certain point, please contact the data protection officer of Commerzbank AG.

© Commerzbank AG